Welcome to Hoxton Chicken & Pizza’s Privacy Policy. Your privacy is of paramount importance to us. This policy provides insight into how we deal with your personal data when you visit our website, or walk into our stores. Here is an outline of our privacy practices.
Should you have queries about this policy or your personal data, reach out to our data protection officer at: order@hoxtonchickenandpizza.co.uk.
BY ACCESSING THIS WEBSITE, YOU AGREE TO ADHERE TO THE TERMS CONTAINED IN THIS POLICY.
INTRODUCTION
Hoxton Chicken & Pizza cares deeply about safeguarding your privacy. Consequently, we collect and use personal data to improve and provide our website, and business offerings, which include selling products (“our Services”). These Services are managed by Hoxton Chicken & Pizza (“the Company”, “we”, “us”) for our esteemed customers (“You”).
For any questions or concerns, contact our Data Protection Officer (DPO) at order@hoxtonchickenandpizza.co.uk.
WHO ARE WE?
Hoxton Chicken & Pizza is a reputable business registered in England & Wales. You can find us at 94 Hoxton Street London , N1 6LP
WHAT INFORMATION DO WE GATHER?
Your personal data is collected when you order through our website, over the phone, or during in-store collections. This data is essential to ensure smooth delivery and to contact you if issues arise with your order.
We store details like your postal address, email, phone number, date of birth, and order details. Rest assured, debit and credit card details are never stored. Our trusted partner, Globalpay, ensures the safety and confidentiality of your payment details.
Occasionally, we might seek personal data from public sources or third-party vendors. If we do, we will ensure all GDPR guidelines have been adhered to in data collection.
WHY & HOW WE PROCESS YOUR DATA
Your data is vital for processing orders, addressing any issues, and enhancing our services. We’re committed to ensuring data minimization and use it only when necessary or as mandated by legal or lawful reasons.
YOUR RIGHTS OVER YOUR DATA
Your data is yours. You have the right to update, access, or delete your data at any time. Send any data-related request to order@hoxtonchickenandpizza.co.uk, and we’ll address it within 30 days.
OUR DISCLOSURE OF YOUR INFORMATION
We pledge never to unlawfully disclose your information. However, in specific scenarios, sharing with select third parties may be necessary:
- To deliver your order: Our store and delivery personnel require your data to process and deliver orders.
- Business expansions: As we grow, there may be mergers, sales, or reorganizations, which might involve data transfers.
- Legal obligations: We might disclose data to meet legal, regulatory, or safety needs.
DATA STORAGE
Our top-notch security measures safeguard against data loss or unauthorized access. Data is retained for 60 months post your last order, unless you request deletion. All data is stored and processed in the UK/EU, ensuring GDPR compliance.
CONCLUSION
We value your trust and are committed to safeguarding your privacy. Exercise your rights and make informed choices about your data with Hoxton Chicken & Pizza.
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RAISING A COMPLAINT
At Hoxton Chicken & Pizza, we aim to deliver the best service to our customers. If you have any concerns or issues, please let us know.
Should you wish to make a complaint, we kindly request that you first reach out to our team. We will make every effort to address and resolve your concerns to your satisfaction.
If you believe that we haven’t adequately addressed your concerns, you have the right to submit a complaint with the Information Commissioner’s Office (ICO). Further details and their contact information can be found at https://ico.org.uk.
UNSOLICITED INFORMATION
We appreciate and value the feedback and suggestions of our customers. If you decide to share with us any ideas, proposals, or suggestions, whether related to our current offerings or potential new services (“Unsolicited Information”), please be aware that these will be considered non-confidential. Hoxton Chicken & Pizza reserves the right to utilize, replicate, disclose, and share such Unsolicited Information without any restrictions or the need for acknowledgement.
LINKS TO OTHER WEBSITES
From time to time, Hoxton Chicken & Pizza might include links to external services or platforms. Please be aware that we cannot be held responsible for the content or the privacy practices of these external platforms.
This Privacy Policy pertains solely to the services offered by Hoxton Chicken & Pizza. While our services might contain links to third-party websites (“Third Party Sites”), we do not oversee or control these sites. Consequently, our policies and guidelines don’t extend to these Third Party Sites. We do not necessarily endorse nor have we vetted these Third Party Sites. We recommend reaching out to these sites directly if you have any questions about their privacy practices.